Different kinds of business communication meeting criteria board game

 

Refuse permission to do something face to face Check the progress of something on the phone  

Quit your job face to face

 

Explain a new rule to everyone by email START

Meet someone for the 1st time face to face

Ask for permission to do something by email Put one counter on the START square for each person who will play the game(e.g. different coins). There are no dice etc in this game – you move around the board by doing the things listed below while taking part in a roleplay following the instructions in the square you are.

You get one point for each of these things:

–       Successfully doing the thing the square says

–       Being polite

–       Starting well/ smoothly/ in the proper way

–       Ending well/ smoothly/ in the proper way

–       Using language you studied during your course

–       Using some language no one else has during this game

–       Avoiding silence (speaking fluently, filling all silence, thinking aloud, not pausing too much, etc)

The person who is on the square should do the thing that the square says, with someone else taking the other role (including saying what they would write in email replies and/ or emails which should be replied to). Only the person on the square gets points, and then moves one square for each point that their partners give them. 

 

The person who has gone furthest around the board when the teacher stops the game is the winner.

Meet someone again face to face
Apologise for something face to face Make first contact with someone by phone
Cancel something by email Make first contact with someone by email
Give bad news on the phone Eat out with a foreign guest

 

Give directions on how to get somewhere on the phone Complain about something face to face

 

Give instructions on how to do something face to face Respond to a complaint by telephone

 

Email more than one person Respond to a complaint by email
Respond to a request on the phone Invite someone to do something by email
Make a request by email Respond to an invitation by phone
Make a request face to face Reject an invitation face to face
Change an arrangement on the phone Make an arrangement face to face Give info on the phone Ask for info by email Ask for info face to face

 


Homework

Choose one of the situations below and write out an email exchange, a telephone conversation or a face to face dialogue.

  • Meet someone for the first time face to face
  • Meet someone again face to face (and just make social small talk)
  • Make first contact with someone by telephone
  • Make first contact with someone by email
  • Decide with your colleague (= co-worker) by email where to take a foreign guest for dinner
  • Decide with your colleague (= workmate) on the phone where to take a foreign guest for dinner
  • Eat out with a foreign guest
  • Complain face to face
  • Respond to a complaint by telephone
  • Respond to a complaint by email
  • Invite by email
  • Respond to an invitation on the telephone
  • Reject an invitation face to face
  • Ask for information face to face
  • Ask for information by email
  • Give information on the telephone
  • Make arrangements face to face
  • Change arrangements on the phone
  • Make requests face to face
  • Make requests by email
  • Respond to requests on the phone
  • Email more than one person
  • Give instructions on how to do something face to face
  • Give directions on the phone
  • Give bad news on the phone
  • Cancel something by email
  • Apologise face to face
  • Ask for permission by email
  • Refuse permission face to face
  • Check the progress of something on the phone
  • Quit your job face to face
  • Explain a new rule to everyone by email

As in the speaking game, you will get marks (= a good grade) for:

  • successfully doing the thing that the square says
  • being polite
  • starting well/ smoothly/ in the proper way
  • ending well/ smoothly/ in the proper way
  • using the language that you studied during the course

There is no particular word limit as long as you do all the things above well.

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PDF version for easy saving and printing: Different kinds of business communication speaking board game and writing

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