Worksheet 1- Useful telephoning and emailing language
A: Listening comprehension: Listen to your teacher reading out sentences from below and, without looking at the worksheet, hold up a “Email” or “Telephone” card depending on the meaning of the sentence you hear.
B: Reading: Each section below is either language of telephoning or emailing. Read the sentences and decide which one each section is:
1: Can you spell your name please?
I’m afraid he is out of the office at the moment
Can you hold?
He’s in a meeting at the moment. Can I help you at all?
I’m sorry, we don’t have a Mr Brown working here. Do you mean Mr Brawn, B,R,A,W,N?
2: Please find the documents attached
I look forward to hearing from you soon
Re: our conversation last week
3: Can I speak to Mr Brown please?
Of course. My first name is Alex, that’s A,L,E,X, and my surname is Case, C,A,S,E.
Can you ask her to call me back?
4: I’m putting you through
I’m afraid he’s on another line.
Can I take a message?
Sorry to keep you waiting
Who do you need to speak to?
Please speak after the tone
Please speak after the beep
5: This is just a quick note to say…
Please see the information below
Can you forward this to Mr Smith please?
6: I’m transferring your call
Thanks for calling.
Can I help you?
Janet Smithers speaking…
7: This is Brian Smith from Meridian Design and Management.
It’s seven double four, double two, treble three
Can I have extension 2441?
C: Are the telephoning sentences used when you are receiving a telephone call or telephoning someone?
D: Listening and speaking- Test each other in pairs
E: Reading 2- Are the telephoning sentences used when you are receiving a telephone call or telephoning someone?
F: Speaking 2: What are the answers to the questions above?
Worksheet 2- Email or Telephone Cards
Photocopy and cut up 1 sheet per 5 students so that they have 1 Email and 1 Telephone card each.
PDF version for easy printing: EmailTelephoneLowLevel