21 politely complaining and dealing with complaints PDFs, plus an article for students. If you like anything here and want more, please support TEFLtastic.
Updated 20 October 2020
(Dealing with) complaints article for students
How to complain and deal with complaints on the phone
Photocopiable complaining and dealing with complaints classroom activities
Dealing with complaints jigsaw texts (in this e-book) – NEW
Dealing with email complaints chain writing game (in this e-book) – NEW
Dealing with problems and complaints by email politeness competition (in this e-book) – NEW
Dealing with problems and complaints by email writing game (in this e-book) – NEW
Emailing line by line brainstorming (in this e-book) – NEW
Making complaints on the phone line by line brainstorming (in this e-book)
Dealing with problems and complaints step by step roleplays (starting easy and getting harder and harder)
Dealing with complaints and problems responses card games
Emails dealing with problems and complaints politeness competition game
Complaints politeness competition game
Dealing with complaints politeness
Present Perfect Continuous complaining competition
Complaints prepositions practice
Competing to complain more game
Competing to complain more game Version 2
Complaints prepositions pairwork
Complaints sentence expansion game
Amusing and odd excuses pairwork
Weekend vocabulary and language of complaints
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