16 politely complaining and dealing with complaints PDFs, plus an article for students. If you like anything here and want more, please support TEFLtastic.
Updated 21 July 2020
(Dealing with) complaints article for students
Photocopiable complaining and dealing with complaints classroom activities
Making complaints on the phone line by line brainstorming (in this e-book) – NEW
Dealing with problems and complaints step by step roleplays (starting easy and getting harder and harder)