15 pdfs on politely complaining and dealing with complaints, plus an article for students. If you like anything here and want more, please support TEFLtastic.
Updated 26 March 2018
Other relevant pages
Apologies games and worksheets page
Functional language main page – NEW LINK
Telephoning page – NEW LINK
Emailing page – NEW LINK
(Dealing with) complaints article for students
How to complain and deal with complaints on the phone
Photocopiable complaining and dealing with complaints pdf classroom activities
Dealing with problems and complaints step by step roleplays (starting easy and getting harder and harder)
Dealing with complaints and problems responses card games
Emails dealing with problems and complaints politeness competition game
Complaints politeness competition game
Dealing with complaints politeness
Present Perfect Continuous complaining competition
Complaints prepositions practice
Competing to complain more game
Competing to complain more game Version 2
Complaints prepositions pairwork
Complaints sentence expansion game
Amusing and odd excuses pairwork
Weekend vocabulary and language of complaints
