Name: _______________________________________________________________
Part One: Gap fill – 10 minutes
Put ONE WORD into each of the gaps below. Sometimes more than one word is possible, but don’t put more than one answer into the gaps. There are no marks off for wrong answers, so please feel free to guess if you aren’t sure about the answer.
- Thank _____________________________________________ for your understanding.
- I’m writing to _____________________________________ in order to enquire about…
- I __________________________________________________ like to enquire about…
- If you have any more questions, please ______________________________ me know.
- I’m _______________________________________ forward to receiving your comments.
- Here ______________________________________ the information that you asked for.
- Sorry for my late _______________________________________________________.
- Thank you in _________________________________________________________.
- To: ______________________________________________________________ staff
- Say “___________________________________________________” to John from me.
- I’d like to _______________________________________ for some information about…
- Please do not hesitate to __________________ me if I can be of any further assistance.
- That is perfect for me. I look forward to _______________________________ you then.
- I __________________________________________ that you and your family are well.
- I’ll finish it as soon as I ___________________________________________________.
- Any feedback you can give me on this would be gratefully _______________________.
- I would be very ______________________ if you could take action in the next few days.
- I______________________________________________________ love to come, but…
- Please ________________________________________________ my regards to John.
- Please ______________________________ the attached XL document for more details.
- I’m available the ______________________ after tomorrow, if that is convenient with you.
- I’m sorry that it ___________________________ taken me so long to reply to your email.
- I’m afraid I’m attending a conference overseas on that ___________________________.
- Unfortunately, I have another meeting at that __________________________________.
- How _____________________________________________________________ things?
- It was a ______________________________________________ to meet you yesterday.
- This is just a _________________________________________________ note to say…
- Once again, please accept our ______________________________________ for any inconvenience this may have caused.
- If you need any further details, please feel ________________ to contact me at any time.
- Are you ___________________________________________ to meet on Monday 25th?
- Do you _______________________________________ time to meet on Monday 25th?
- I’ll _______________________________ back to you by Tuesday with our final decision.
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Part Two: Add the right opening and closing phrases to the emails – 15 minutes
Add suitable phrases to each of the gaps below, making sure you have the right level of formality or friendliness. It can help to think about the function and level of formality of the rest of the email. Sometimes more than one phrase is possible, but just write what seems to be the best option. Please write different things in each gap below.
Dear Jane
I am writing to you about the next series of workshops, which will take place in September.
I was wondering if this time it might be possible to use the Chancellor’s Office. This would be in order to give a favourable impression to our rather important guests.
- ______________________________________________________________________
All the best
Alex
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Dear Mr Jones
Thank you for your email asking for information about our summer courses.
In answer to your first question, the courses start at various times from the last week of July to the third week of August. Some courses run at more than one date.
You also asked us about methods of payment. We accept bank transfers as well as credit cards, but please note that you must cover any international transfer fees.
- ________________________________________________________________________
Yours
Alex Case (Mr)
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Hi Steve
Hope you had a good time in Stockholm.
I’ll be in Daytona the week after next and was hoping you might be available to meet up. I’ll be there from the 14th to the 17th.
Looking forward to your reply.
- _______________________________________________________________________
Alex
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Dear Ms Cho
- _____________________________________________________________________
The deadline for payment of course fees was the day before yesterday, so please come to our office and pay as soon as possible to secure your place on the course. Please note that at this late stage payment must be in cash.
I look forward to hearing from you soon.
Sincerely
Alex Case
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- ____________________________________________________________________
Thanks again for putting my article up on your website. I have just linked to it on my blog.
Unfortunately, one detail in the accompanying bio is not quite correct. “Department of Physics” should be “Department of Astrophysics”. Could you possibly change that part?
Thanks in advance.
Yours sincerely,
Alex Case
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- ___________________________________________________________
I am writing to you in order to ask for information about your new range of lab equipment. My three main questions are below.
First of all, I’d like to ask about your discount policy. Would the equipment be cheaper if we bought several at the same time?
Secondly, I have a question about your after sales service. Is it free as long as we own the products or do we have to pay for it on a regular basis?
Lastly, could you tell me how long it will be before the next update to these products? We are very keen not to buy products which will shortly become out of date.
I look forward to your reply.
Yours faithfully
Alex Case (Mr)
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Hi Jaime
- __________________________________________________________. It’s great to hear that you can come.
Our office is quite difficult to find, so thought I’d explain how to get here. After you get out of the train at Mita Station, take Exit 3B. Cross the road straightaway and go through the entrance opposite you. It’s the only brick building so should be quite easy spot.
Please let me know if anything isn’t clear, or of course give us a ring if you get lost.
Best wishes
Al
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Dear Sir or Madam
I’m writing to order some supplies for our graduation party next week. Can you provide us with 4000 of your plastic wine glasses, code number 54GG? The red ones are best, but your website says these are out of stock, in which case beige is fine.
We’d also like to order paper tablecloths and napkins. If possible, could you check what our last order was and supply us with the same?
Please let me know if there are any problems with that order of if you need more information.
Sincerely yours
- ___________________________________________________________________
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Part Three: Email writing task – 35 minutes
Choose one of the tasks below and write a suitable email with the function and level of formality given, making sure you include suitable opening and closing lines and greetings. Please double check your grammar, spelling, etc and then if you still have time you can write a reply to that email if you like.
- Apologising/ Responding to complaints – (Very) formal
- Giving advice/ Giving feedback/ Recommending/ Suggesting – Medium formality
- Introducing yourself/ Making contact with someone – (Very) formal
- Changing arrangements (rescheduling a meeting etc) – (Very) formal
- Making complaints (= Complaining) – (Very) formal
- Thanking (e.g. acknowledging receipt of something) – Medium formalityTask you chose: _______________________________________________________
- Space for brainstorming and planning (optional)
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