Technology and complaints discussion questions

FCE Result Unit 11 

Compare your letters of complaint, including:

–       Strength of complaints

–       Politeness

–       Formality

–       Organisation

–       Adding your own ideas

Have you ever really complained, demanded a refund, asked for the thing you’ve paid for to be changed, etc? How did you communicate, what did you say, and what was the result?

Have you ever had problems with technology (such as the mobile phones and televisions mentioned in the book)?

Would you say that you are a technophobe or a technophile?


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