Roll the dice twice, the first time to choose which section below and the second to decide which of the 6 things in that section you must roleplay. Your partner will then rank your performance: 1 = OK, 2 = fairly good, 3 = very good, 4 = (almost) perfect. Roll the dice that many times (= three times if your performance was very good). The highest number from those throws is your score for that round, e.g. four points if you rolled 1, 3 and 4.
Who you are phoning
- Bus, train or taxi company
- Hotel
- Colleague/ Manager
- Reception/ Switchboard
- Bar/ Restaurant
- Helpline
Functions 1
- Enquiry
- Making arrangements
- First contact
- Order
- Requesting
- Booking
Functions 2
- Inviting
- Complaint
- Bad news
- Changing/ Cancelling
- Checking/ Confirming
- Following up
Functions 3
- Deciding
- Delaying
- Demanding payment
- Negotiating
- Asking for permission
- Reminding of a deadline
Topics
- Contact details
- Instructions
- Email/ Webpage/ Document
- Feedback
- Progress
- Sales
Problems/ Difficult situations
- Away/ Out/ Unavailable
- Loud/ Noise
- Not sure
- Personal/ Sensitive
- Quick/ Short
- Wrong
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