Telephoning roleplays dice game

Roll the dice twice, the first time to choose which section below and the second to decide which of the 6 things in that section you must roleplay. Your partner will then rank your performance: 1 = OK, 2 = fairly good, 3 = very good, 4 = (almost) perfect. Roll the dice that many times (= three times if your performance was very good). The highest number from those throws is your score for that round, e.g. four points if you rolled 1, 3 and 4.

Who you are phoning

  1. Bus, train or taxi company
  2. Hotel
  3. Colleague/ Manager
  4. Reception/ Switchboard
  5. Bar/ Restaurant
  6. Helpline

Functions 1

  1. Enquiry
  2. Making arrangements
  3. First contact
  4. Order
  5. Requesting
  6. Booking

Functions 2

  1. Inviting
  2. Complaint
  3. Bad news
  4. Changing/ Cancelling
  5. Checking/ Confirming
  6. Following up

Functions 3

  1. Deciding
  2. Delaying
  3. Demanding payment
  4. Negotiating
  5. Asking for permission
  6. Reminding of a deadline

Topics

  1. Contact details
  2. Instructions
  3. Email/ Webpage/ Document
  4. Feedback
  5. Progress
  6. Sales

Problems/ Difficult situations

  1. Away/ Out/ Unavailable
  2. Loud/ Noise
  3. Not sure
  4. Personal/ Sensitive
  5. Quick/ Short
  6. Wrong

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